Great American Cookies and Pretzel Time

Reviews about Great American Cookies and Pretzel Time

• 1 / 5

  By Holly Ludwig
  We ordered a cookie "cake" for our son's birthday a week in advance. My husband worked with a guy there to design it. We called the day before it was to be completed and asked if we could pick it up early, like that afternoon, and we were told "no". So we were 45 minutes late picking our cookie cake up on Sunday afternoon and the gal tells us not only was it not done, but there was no order for it. Then she magically finds it in the 31st of June, well, there is no 31st of June. So here it goes... I can handle the truth, which is, the cookie wasn't ready because she didn't get it done in time. Don't lie to me and make crap up. How did she know to look in that exact file, the previous days, when there was no such date? Because she put it there so she could pretend that it was someone else false. Meanwhile, she is making up excuse after excuse. She tells us she can have it ready in ten minutes. So you're telling me that these special orders only take about ten minutes and you had SOOO many that you couldn't possibly gets our done on time or let us get it the day before? I call BS! We leave and come back to pick it up. It's NOTHING like the design that was promised to my husband. We had to settle for it though, because it was the day of our son's birthday and we weren't going to wait any longer. This chick has had nothing but pathetic excuses every time I've ever gone in there. They never have enough cookies of any one kind made. She never offered us a discount for not making the cookie on time or even doing it wrong. And when I say wrong... it was a Bat signal and it was lopsided and tiny! It was supposed to be a LARGE Batsignal in the center of the cookie. We're DONE with this location. From now on we'll drive clear into Austin and use the one in Barton Creek Mall. They've never lied to us and always had our special order ready to pick up on time!
  October 13, 2016